This training is designed for managers to understand what conflict is, identify why conflict is important to address and embrace, and practice applying difficult conversations.

**IMPORTANT** Please ensure you open up the worksheet for preparing to engage in difficult conversations before you start this training, as it will refer to this throughout.After watching the role play examples, I would suggest taking a role play scenario (one of these or something based on your experience that you have struggled to navigate) to your next supervision, so you can practice using the worksheet.

Thank you!